Avrupa Birli\u011fi (AB) \u0130statistik Ofisi (Eurostat) taraf\u0131ndan yap\u0131lan 2017’de AB\u2019de \u0130nternet kullan\u0131c\u0131lar\u0131n\u0131n tutumlar\u0131 \u00fczerine ara\u015ft\u0131rmadan elde edilen sonu\u00e7lara g\u00f6re Bulgaristan\u2019da internet kullananlar\u0131n d\u00f6rtte birinden fazlas\u0131, internet \u00fczerinden al\u0131\u015fveri\u015f yap\u0131yor.<\/p>\n
G\u00fcncel verilere g\u00f6re, son be\u015f y\u0131lda \u00fclkede internet \u00fczerinden al\u0131\u015fveri\u015f yapanlar\u0131n oran\u0131 iki kat b\u00fcy\u00fcd\u00fc – 2012’de y\u00fczde 10’dan ge\u00e7en y\u0131l y\u00fczde 27’ye kadar y\u00fckseldi. \u015eehirlerimizdeki insanlar neredeyse iki kat fazla online al\u0131\u015fveri\u015f yap\u0131yor.<\/p>\n
Bulgaristan vatanda\u015flar\u0131n\u0131n internet yoluyla sat\u0131n ald\u0131\u011f\u0131 ilk be\u015f \u00fcr\u00fcn aras\u0131nda birinci s\u0131rada y\u00fczde 73 oranla ev e\u015fyalar\u0131 yer al\u0131yor. Bu s\u0131ralamada ev e\u015fyalar\u0131ndan sonra y\u00fczde 26 oranla seyahatler veya otel rezervasyonlar\u0131, y\u00fczde 15 oranla \u00e7e\u015fitli etkinlikler i\u00e7in bilet al\u0131m\u0131, y\u00fczde yakla\u015f\u0131k 14 oranla giyim e\u015fyas\u0131 veya spor e\u015fyas\u0131 al\u0131m\u0131, yine y\u00fczde 14 oranla \u00e7e\u015fitli elektronik ekipmanlar ve ba\u015fka \u00fcr\u00fcnler geliyor. Vatanda\u015flar\u0131m\u0131z\u0131n internetten en az sat\u0131n ald\u0131\u011f\u0131 \u00fcr\u00fcnler y\u00fczde 4 ve 5 aras\u0131 oranda de\u011fi\u015fen ila\u00e7lar, yiyecek ve i\u00e7ecek, film ve m\u00fcziktir.<\/p>\n
Eurostat\u2019\u0131n ara\u015ft\u0131rma sonu\u00e7lar\u0131na g\u00f6re online al\u0131\u015fveri\u015fte en s\u0131k g\u00f6r\u00fclen sorunlar olarak Bulgaristan vatanda\u015flar\u0131 a\u015fa\u011f\u0131daki fakt\u00f6rleri belirliyor: teminatlar ve di\u011fer yasal haklar hakk\u0131nda bilgi bulmada g\u00fc\u00e7l\u00fckler; yanl\u0131\u015f veya hasar g\u00f6rm\u00fc\u015f mal teslimat\u0131; nihai maliyetin belirtilen seviyeden y\u00fcksek olmas\u0131 (genellikle daha y\u00fcksek teslimat maliyeti, beklenmedik i\u015flem \u00fccreti); doland\u0131r\u0131c\u0131l\u0131k sorunlar\u0131 (mallar hi\u00e7 al\u0131nmaz, maddi kay\u0131plar al\u0131c\u0131 kredi kart\u0131 bilgilerinin yanl\u0131\u015f kullan\u0131lmas\u0131ndan kaynaklan\u0131r vb.); k\u00f6yde ya\u015fayanlar taraf\u0131ndan yap\u0131lan \u00e7evrimi\u00e7i \u015fikayetlerin g\u00f6nderilmesinde ve tazminat talep edilmesinde zorluk ya\u015fanmas\u0131, ya da tatmin edici olmayan bir yan\u0131t al\u0131nmas\u0131.<\/p>\n
AB\u2019de online al\u0131\u015fveri\u015f yapanlar ortalama yakla\u015f\u0131k y\u00fczde 68 oran\u0131ndad\u0131r. Online al\u0131\u015fveri\u015f yapanlar\u0131n en y\u00fcksek pay\u0131 y\u00fczde 86 oranla \u0130ngiltere’de, y\u00fczde 84 oranda \u0130sve\u00e7\u2019te, y\u00fczde 82 oranla Danimarka, Almanya, L\u00fcksemburg ve Hollanda\u2019dad\u0131r. Online al\u0131\u015fveri\u015f yapanlar\u0131n en d\u00fc\u015f\u00fck pay\u0131 y\u00fczde 23 oranla Romanya\u2019da, y\u00fczde 27 oranla Bulgaristan\u2019da ve y\u00fczde 39 oranda K\u0131br\u0131s\u2019tad\u0131r. AB\u2019de online sat\u0131n al\u0131nan elektronik ekipmanlar aras\u0131nda y\u00fczde 64 oranla giyim ve spor malzemeleri, y\u00fczde 53 oranla seyahat ve tatil amac\u0131yla seyahatler, y\u00fczde 46 oranla ev e\u015fyalar\u0131, y\u00fczde 39 oranla etkinlikler i\u00e7in bilet al\u0131m\u0131, y\u00fczde 34 oranla kitap, dergi ev gazete al\u0131mlar\u0131 bulunuyor.<\/p>